Virtual Demo Associate

Key Responsibilities

Conduct live virtual product demonstrations for customers via video calls or digital platforms.

Showcase product features, usage, and real-life benefits to help customers understand the value of premium appliances.

Guide customers through product setup, usage scenarios, and best practices during demos.

Identify customer needs during interactions and recommend relevant products.

Drive upselling and cross-selling opportunities during demo sessions.

Handle inbound queries from customers interested in product demonstrations.

Maintain records of demo sessions, customer feedback, and conversion outcomes in CRM (Zoho).

Key Skills & Competencies

Strong communication and presentation skills

Customer-centric mindset with strong relationship-building skills.

Comfort with video calls, online presentation tools, and CRM systems.

Sales orientation with the ability to convert interest into purchase through upselling and cross-selling.

Basic technical understanding of consumer appliances or electronics.