User Researcher

About Slikk

At Slikk, we are redefining the future of commerce by delivering fashion and beauty products to our customers in just 60 minutes. We operate at the thrilling intersection of style, technology, and lightning-fast logistics. To achieve this, we need an exceptionally intuitive, frictionless, and visually stunning digital experience. We are building a team of innovators who thrive in a fast-paced environment and are passionate about disrupting the traditional e-commerce landscape.

The role

First dedicated User Researcher at Slikk. Your scope is the end-to-end user experience - from discovery and checkout through to delivery, post-purchase, returns, and support. Wherever the customer shows up, you do too.

Hands-on, build-from-scratch. No legacy playbook. Day 1 is running interviews. Day 90 is having our research panel, repository & feedback loops in place - and research informing product and design decisions.

What you'll own

• Primary research across the full user journey - discovery, shopping, checkout, delivery, post-purchase, returns, support. Strong qualitative leanings.
• Research ops - customer panel, tooling, cadence, insights repository. Build from zero.
• Feedback loops - framing paths and synthesising user signals from the app/site, customer support, app reviews, and ORM into themes & actionable insights.
• Customer care & ORM interfacing - daily ownership of inbound feedback.
• Comms partnership - working with growth and marketing so user comms are grounded in evidence.

What we're looking for

• 1-2 years at a UX or design agency (or Market Research Agencies) Agency background is a must. You've seen research done properly and bring that bar with you.
• Strong qualitative toolkit - interviews, usability testing, diary studies, JTBD. Quant basics and comfort with user clickstream data & segmentation is a plus.
• Self-starter. Comfortable building systems while shipping quick studies & 1-pagers.
• Hustler's temperament. You thrive in ambiguity and speed - with an eye for long-term foundational work. (Time split - 40% long term, 60% short term for the first 6 months)
• Strong communicator. Insights land because you tell the story well.

Reporting & growth path

• Reports directly into the Head of Product, Storefront.
• Clear path to grow within the User Research function as the team scales.