US Process Customer Support Executive

Location: Jaipur, Rajasthan (RIICO)

Job Type: Full-time | On-site

We are hiring Customer Service Executives for an International US E-Commerce Voice Process. The role involves handling inbound customer calls and resolving queries related to online orders while delivering a high-quality customer experience.

Key Responsibilities:

• Handle 4050 inbound calls daily
• Resolve issues related to orders, refunds, returns, and payments
• Provide clear, professional, and empathetic support
• Follow SOPs and maintain quality & productivity KPIs
• Accurately log customer interactions in CRM systems

Requirements:

• Minimum 1 year experience in International BPO Voice Process
• Background in Retail, Airline, or Insurance customer service preferred
• Fluent English communication (C1/C2 level)
• No employment gaps
• Must be within 15 km of RIICO Jaipur or willing to relocate

Work Details:

• 5.5 days working week
• Rotational shifts and weekly offs
• Fast-paced, high-volume call environment

Training:

• 5 days process training + 5 days nesting
• Minimum 85% score required to qualify