US Customer Service Representative - Night Shift

Customer Support

• Handle customer inquiries through phone, email, and chat.
• Provide prompt and professional support to US-based customers.
• Resolve customer concerns related to orders, shipments, pricing, invoices, and product availability.
• Maintain high customer satisfaction through timely follow-up and issue resolution.

Order Managemen

• tProcess wholesale and bulk customer orders accurately
• .Track orders from entry through fulfillment
• .Coordinate with warehouse and logistics teams regarding inventory availability and shipment status
• .Monitor backorders and communicate delivery timelines to customers

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Inventory & Operations Coordinati

• onWork closely with warehouse teams to ensure inventory accurac
• y.Assist with order discrepancies, returns, replacements, and credit request
• s.Support high-volume SKU environments with strong attention to detai
• l.Ensure accurate documentation of inventory movements and customer request

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ERP & System Managem

• entMaintain customer records and order information in ERP systems such as NetSuite, SAP, Microsoft Dynamics, or similar platfor
• ms.Generate operational reports and maintain accurate transaction recor
• ds.Support continuous process improvements for order management workflo

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Customer Account Sup

• portCoordinate with Finance regarding billing inquiries, payment issues, and account discrepanc
• ies.Assist customers with invoice requests and payment-related questi
• ons.Escalate complex customer issues while ensuring timely resolut
• ion.Maintain detailed documentation of customer interactions and case histor
• ies.Documentation & Process Sup