UiPath Support Developer

Job Title: UiPath Support Developer

Notice Period: Immediate to 30 days

Experience Required: 2-4 Years

Job Location: Pune/Hybrid

About Accelirate

Accelirate is a leading agentic AI and automation firm, building intelligent agents that transform enterprise operations. Were a certified partner of UiPath, Microsoft, and Salesforce, with 1500+ processes automated annually across industries. Honored as a Top Workplaces USA winner five years in a row, were known for delivering scalable, agent-driven solutions that empower humans, agents, and robots to work smarter together.

Overall Responsibilities

• Act as the first point of contact for customers for escalations, issues, and enhancement requests.
• Perform hands-on UiPath development, including code changes, bug fixing, enhancements, and change requests.
• Utilize UiPath Document Understanding for automating document processing tasks.
• Follow the ITIL framework and support processes, ensuring smooth operations.
• Interpret and work with Solution Design Documents (SDD) and Process Design Documents (PDD).
• Handle team-related responsibilities such as mentoring, shift roster preparation, and driving performance in a fast-paced environment.
• Gather customer requirements, provide effort estimation, and execute tasks via enhancement and change management processes.
• Provide Level 3/4 support for UiPath automation, including incident, change, and problem management.
• Monitor BOT performance, address issues proactively, and ensure seamless operation through code fixes and optimizations.
• Mentor junior team members and establish methodologies for effective client monitoring services.
• Engage in automation opportunities, process improvements, and deliver impactful results.

Skills and Tools

• Strong expertise in UiPath Document Understanding and automation frameworks.
• Proficiency in ITIL principles, including incident, change, and problem management.
• Hands-on experience with ticketing tools (Jira, ServiceNow, Zoho, etc.).
• Knowledge of SDD and PDD documentation processes.
• Experience in reporting and analysis using tools like Power BI.
• Strong analytical and problem-solving skills with a customer-focused approach.
• Expertise in shift management and process optimization.
• Ability to create automation solutions for manual processes, enhancing efficiency.
• Knowledge of monitoring methodologies and best practices.
• Strong communication skills and customer management capabilities.

Day-to-Day Activities

• Perform hands-on UiPath development, including code changes, bug fixing, enhancements, and change requests.
• Work with ticketing tools such as Jira, ServiceNow, Zoho, etc., to manage incidents and tasks efficiently.
• Gather customer requirements, provide effort estimation, and execute tasks via enhancement and change management processes.
• Prepare and share reports such as weekly/monthly status updates and ticket analysis with stakeholders.
• Monitor BOT performance, address issues proactively, and ensure seamless operation through code fixes and optimizations.
• Provide Level 3/4 support for UiPath automation, including incident, change, and problem management.
• Handle team-related responsibilities such as mentoring, shift roster preparation, and driving performance in a fast-paced environment.

Experience

• 2-4 years of experience in UiPath development and support.
• Prior experience in team handling and mentoring junior team members.
• Experience in reporting and analysis using tools like Power BI.

Qualifications

• Bachelors degree in engineering, Computer Science, or equivalent.
• Willingness to work in night shifts and rotational shifts.

Why Join Us at Accelirate?

At Accelirate, were committed to your professional growth from day one. Our culture of continuous learning, mentorship, and hands-on projects ensures you have the tools to innovate and thrive. We recognize and reward your hard work with performance bonuses and public recognition, celebrating your achievements at every step. With a global focus, you'll collaborate with diverse teams, gaining exposure to international projects and expanding your horizons. Transparency, trust, and work-life balance are at the heart of what we do, ensuring you have the flexibility