Travel Support - Supervisor

Ever wanted to lead high-impact corporate travel operations across global markets? Step into the role of Supervisor Travel Support and play a critical role in delivering seamless, compliant, and cost-effective travel solutions for NES Fircrofts Middle East and India operations.

Must Have:

• 610 years of experience in corporate travel operations
• Minimum 2 years in a supervisory or team lead role
• Proven experience supporting Middle East / GCC corporate clients

Role Objective

To oversee and manage end-to-end Middle East corporate travel operations, ensuring exceptional service delivery, policy compliance, cost optimization, and traveler safety. This role acts as a subject matter expert (SME) for Middle East travel while leading, mentoring, and developing a high-performing travel support team.

What Youll Be Doing

Corporate Travel Operations

• Supervise end-to-end corporate travel bookings including air, hotels, ground transportation, and ancillary services for Middle East and India regions
• Ensure strict adherence to travel policies, SLAs, and quality standards
• Manage complex itineraries, VIP travelers, last-minute requests, and schedule changes
• Act as the primary escalation point for operational and service-related issues
• Conduct regular quality checks, service reviews, and feedback sessions
• Identify gaps and develop corrective action plans to enhance service delivery
• Lead invoicing query calls and ensure timely pack creation to enable accurate and on-time invoicing
• Conduct weekly team meetings and circulate Minutes of Meeting (MoM)
• Plan and manage projects by setting objectives, allocating tasks, monitoring progress, resolving conflicts, and mentoring team members

Stakeholder Management

• Serve as the key operational contact for Middle East corporate travel stakeholders
• Build and maintain strong relationships with internal and external stakeholders
• Address feedback proactively and implement corrective/preventive actions
• Participate in service review meetings and support account retention initiatives

Process & People Management

• Maintain updated process documentation, SOPs, and client requirement trackers
• Supervise, coach, and mentor a team of travel coordinators
• Allocate workloads, monitor productivity, and ensure coverage across Middle East time zones
• Conduct regular quality audits, performance reviews, and refresher training
• Act as a Subject Matter Expert (SME) for Middle East corporate travel operations

Supplier & Vendor Coordination

• Manage Middle East travel suppliers including airlines, hotels, car rentals, payment solutions, and TMCs
• Ensure contractual compliance and resolve supplier-related service issues
• Conduct regular vendor review meetings to improve service quality and efficiency
• Support implementation of new technologies and process enhancements

Cost Control & Reporting

• Monitor and enforce best fare practices and cost-saving initiatives
• Prepare operational and management reports on transactions, savings, KPIs, and policy compliance
• Maintain KPI dashboards, cost-to-company reports, team observations, and monthly planners

Risk Management & Traveler Support

• Ensure duty of care procedures are followed for Middle East travelers
• Handle emergency situations including flight disruptions, regional unrest, or health alerts
• Ensure accurate traveler tracking and timely communication during disruptions

Systems & Process Management

• Ensure effective use of Online Booking Tools (OBTs) and GDS platforms
• Support automation, system enhancements, and process improvements
• Maintain data accuracy, confidentiality, and compliance at all times

What Were Looking For

Key Skills & Competencies

• Strong knowledge of Middle East / GCC corporate travel operations
• Proven leadership and team management capabilities
• Hands-on experience with GDS and OBT platforms
• Excellent communication, stakeholder, and client-handling skills
• Ability to manage escalations and high-pressure situations
• Strong analytical, reporting, and problem-solving skills

Qualifications

• Graduate or equivalent qualification in Travel Management.

Why NES Fircroft?

Attractive Compensation: Competitive salary and benefits, including medical insurance and health check-ups.

Flexible Work Environment: Enjoy a hybrid work model and flexible hours to maintain work-life balance.

Career Growth: Continuous training and clear progression pathways to help you achieve your career goals.

Fun Culture: Participate in regular team events, social activities, and engaging staff nights.

Generous Leave Policy: 18 days of paid leave plus birthday leave, 12 days of casual/sick leave, and 12 bank holidays. Paid leave increases to 20 days after 2 years.

Health & Wellness: Sponsored gym memberships and wellness programs to keep you in top shape.

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