Training And Quality Manager

We are looking for dynamic professionals capable of maintaining our customer satisfaction rates with excellent oral & written communication skills and a positive approach. A committed candidate who is able to maintain relationships with our customers and clients by closely monitoring the audit rubric and parameters, provide insights and analysis and help manage the implementation of service and process improvement programs and efforts. This is a full-time position with the ability to work in the office. Relevant certifications and experience will improve consideration chances for this position.

KEY RESPONSIBILITIES:

• Manage a team of Quality Analysts and Quality Leader of the Customer Support Department
• Ensure standards are created and maintained including creation of approaches and plan to correct problems
• Ensure the establishment of root cause analysis and development of comprehensive reports and recommendations
• Bridge the operational gaps by conducting various audit methodology
• Responsible for QMS awareness. Complete adherence and compliance to quality and regulatory standards as applicable
• Keep accurate documentation and perform statistical analysis
• Submit detailed reports to respective stakeholders
• Be on the lookout for opportunities for improvement and develop new efficient procedures
• Lead and manage a team of quality control personnel, providing guidance, coaching, and support as needed
• Communicate with other teams, departments, and stakeholders to ensure that quality control processes are aligned with business objectives
• Perform audits of quality control processes, identifying areas for improvement and making recommendations for corrective action

PREFERRED QUALIFICATIONS & REQUIRED SKILLS:

• Bachelor degree, Master is a plus.
• Overall 12+ years of experience in BPO Operations Quality domain
• 4+ years of experience as a Quality Manager from international BPO
• Six Sigma or Lean certification will be added advantage
• Excellent communication skills, Team player, Attention to detail, Problem-solving skills
• Hands on experience on QC Tools (Any 2-3 demonstrated)
• Strong time management and decision-making skills
• In depth understanding of quality control procedures and relevant legal standards
• Certification of quality control is a strong advantage (ISO 9000 etc.)

PERKS OF JOINING:

The Culture: most companies talk about their values, we live them.

• Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth.
• Work-Life Balance: We support and encourage our employees to create a healthy balance between personal and professional life.
• Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA.
• Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses.

The Work: stability of a market leader with the hunger for innovation and growth of a start-up

• Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions.
• Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it.
• Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident.

ABOUT SILVERMINE GROUP:

Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers equipment stays on the road and their businesses keep humming.

Product offerings from Silvermine Group: eform2290, emcs150.com, eUCR and Truckopedia

Apply on: careers@silverminegroup.com Location: Bangalore