Company Description Nivah is a purpose-driven incense brand dedicated to restoring purity and intention to everyday rituals. The company creates 100% bambooless incense sticks that support cleaner, smoother, and more even burning, aligning with auspiciousness, positivity, and mindful living. Rooted in Indian cultural understanding, Nivah consciously departs from conventional bamboo-based incense to honor the deeper meaning of prayer, presence, and remembrance. Nivah focuses on thoughtful craftsmanship and material choices that respect both tradition and modern wellness values.
Role Description This is a full-time, on-site Telemarketer role based in Delhi, India. The Telemarketer will make outbound calls to prospective and existing customers to introduce Nivahs products, understand customer needs, and promote suitable offerings. Day-to-day responsibilities include generating and qualifying leads, explaining product features and benefits, handling basic objections, and accurately recording call details and outcomes in the system. The role also involves scheduling appointments or follow-up calls for the sales team, providing courteous customer service, and meeting daily and weekly call and conversion targets. The Telemarketer will collaborate closely with sales and customer support teams to ensure a positive experience for every customer interaction.
Qualifications

Strong Communication and Interpersonal Skills to engage confidently and respectfully with diverse customers over the phone.
Customer Service and Sales abilities to handle inquiries, address concerns, and convert interest into orders or qualified leads.
Appointment Scheduling skills to coordinate follow-up calls, product demos, or meetings for the sales team efficiently.
Basic computer literacy and CRM or call-logging experience to maintain accurate records of calls, leads, and customer interactions.
Ability to work on-site full-time in Delhi, India, with a focus on meeting call volume and performance targets.
Prior telemarketing, telesales, or call center experience is preferred; familiarity with consumer products or wellness brands is an advantage.
Comfortable communicating in English and Hindi; additional regional languages are a plus.

Telemarketer

Nivah

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