TELECALLER

Company Description InCred Wealth is a modern, agile wealth management company focused on delivering world-class investment services to clients in India and across the globe. The firm serves HNI and UHNI clients with an end-to-end investment product suite grounded in in-depth research, advanced technology, and a highly experienced team. Offerings span equity, fixed income, and alternative investments, supported by a sophisticated platform for portfolio monitoring. InCred Wealth also provides investment banking solutions through InCred Capital and estate planning services. InCred Wealth & Investment Services Private Limited is an AMFI-registered mutual fund distributor, with some services offered through group companies.

Role Description This is a full-time, on-site Telecaller role based in Mumbai. The Telecaller will make outbound calls to prospective UNI/HNI/FAMILY OFFICE CLIENTS. The role involves explaining basic investment offerings in a clear, compliant manner, capturing and updating client information accurately in internal systems, and following up on leads to support business development. The Telecaller will handle inbound queries, provide prompt and courteous responses, and escalate complex questions to the appropriate teams. The position also includes maintaining call logs, and setting up meetings for manager.

Qualifications

• Strong communication and interpersonal skills, including clear verbal communication in English and relevant regional languages.
• Customer service and client engagement skills, with the ability to build rapport and handle objections professionally over the phone.
• Basic understanding of financial products such as mutual funds, fixed income, and other investment solutions, or willingness to learn quickly preferable
• Proficiency in using telecalling systems, CRM tools, and basic office software for data entry and call documentation.
• Goal-oriented mindset with the ability to work with daily targets, manage time effectively, and handle a high volume of calls.
• Prior experience in telecalling, telesales, customer support, or financial services is preferred but not mandatory.
• Minimum educational qualification: graduate degree in any discipline; finance or commerce background is an advantage.
• FLUENCY in ENGLISH, HINDI, GUJARATI PREFERRED.