Technical Writer

Technical Writer

Company: RunLoyal

Location: Coimbatore - Hybrid

Experience Level: Mid to Senior (3-5 years)

Employment Type: Full-time

About RunLoyal

RunLoyal is a vertical SaaS platform transforming how pet care businesses operate. From boarding and daycare to grooming and training, our all-in-one solution empowers pet care entrepreneurs to manage their businesses, delight customers, and grow revenue. With a custom-branded app, AI-driven insights, and seamless integrations, RunLoyal is the system of record for modern pet care businesses.

The Role: Product Trainer

We're building out our Product Education and Enablement function, and we need someone who can turn complex product features into clear, engaging training materials and documentation that our customers actually use.

As our Product Trainer, you'll own the complete training lifecycle from understanding what's being built to creating training assets, release communications, and support materials. You'll embed with engineering, product, and customer success teams to anticipate customer questions and remove friction before it happens.

What You'll Do:

Training & Documentation Creation

• Deliver new joiners onboarding training to ensure a smooth transition into RunLoyal's product ecosystem
• Design and manage employee onboarding training programs using LMS platforms to standardize learning across teams
• Develop comprehensive training guides, user manuals, and onboarding materials for different user personas (business owners, staff, pet parents)
• Create step-by-step tutorials, video scripts, and knowledge base articles
• Maintain and regularly update the knowledge base to reflect product changes, new features, and evolving customer needs
• Build API documentation and developer guides for partners and integrations (nice to have)
• Maintain and evolve our end-to-end documentation lifecycle as the product grows

Release Notes & Product Communication

• Craft clear, benefit-focused release notes that help customers understand new features
• Translate technical changes into language that resonates with non-technical pet care business owners
• Communicate product updates and improvements in multiple formats (email, in-app, documentation)

Cross-Functional Collaboration

• Partner with Engineering, Product, and QA teams to understand features before launch
• Ask the questions customers will ask anticipating confusion and clarifying ambiguity early
• Conduct product discovery sessions to understand the "why" behind features, not just the "what"
• Collaborate with Customer Success to identify training gaps and improve enablement

Tooling & Process

• Work with Markdown, Git workflows, and documentation platforms
• Manage documentation in version control alongside code releases
• Create structured, scalable training content that grows with the product
• Own the quality, accuracy, and accessibility of all customer-facing training materials

Who You Are

Core Strengths

• You have 3-5+ years of experience creating training materials, user guides, or technical documentation for SaaS products
• Hands-on experience with LMS platforms (TalentLMS, Docebo, or similar) for managing and delivering training programs
• You have experience with API documentation and can explain integrations clearly (nice to have)
• You excel at crafting release notes that make customers excited (or at least informed) about updates
• You understand that good training materials aren't just features they're about solving customer problems

Your Approach

• You're naturally curious and ask thoughtful questions to understand what you're training on
• You embed with teams, not just receive specifications
• You write for clarity: you remove jargon, anticipate confusion, and structure information logically
• You can adapt your communication style from technical API docs to "this is how pet owners will use your app"
• You're detail-oriented and treat accuracy as non-negotiable

Technical Comfort

• Proficiency with Markdown, Git workflows, and documentation platforms (Document360, Notion, etc.)
• Experience with LMS platforms for course creation and training delivery
• Experience with API documentation tools like Postman, Swagger, or similar (nice to have)
• Comfortable reviewing technical specifications and translating them into user-friendly content
• Ability to learn tools quickly you're not intimidated by new platforms

Nice-to-Haves

• Experience with SaaS product training or B2B customer education
• Familiarity with LMS administration and course-building tools
• Familiarity with video production or screen recording for tutorials
• Background in customer success, onboarding, or product management
• API documentation experience
• Understanding of pet care, veterinary compliance, or business operations software

Why You'll Succeed Here

• Impact is visible: Your training materials directly influence how customers adopt and maximize RunLoyal
• You work cross-functionally: You're embedded with people who actually build the product, so you influence how it's designed and documented
• You solve real problems: Pet care businesses need clear, practical training not just feature lists
• You own the full lifecycle: From pre-launch discovery to post-launch optimization, this role gives you ownership
• Continuous growth: You'll evolve your craft as RunLoyal scales and adds new features

What We're Looking For in Your Portfolio

• Examples of user guides, training materials, or documentation you've created
• Evidence of LMS course creation or employee onboarding programs you've built
• Evidence that you've anticipated customer questions and structured content to address them
• Demonstration of how you've collaborated with technical teams to improve clarity
• Show us how you've made complex products accessible