Technical Writer

Responsibilities

Take ownership of writing deliverables, ensuring accuracy and adherence to best practices as outlined by the Technical Writing team

Follow and apply the style guide to all documentation

Complete assigned work in a timely manner and provide regular updates on progress

Seek and apply feedback to improve documentation quality

Prioritize tasks effectively and participate in team meetings

Demonstrate a positive attitude when working through challenges

Forge positive relationships within the team and across departments

In collaboration with the Taxonomy group, manage and improve Confluence organization and architecture, including tagging/labeling

Maintain pages in Technology and other designated spaces

Ensure Confluence spaces are regularly archived with tools or manual processes

Work closely with Taxonomy and Enterprise Services to optimize search and platform usage

What we are looking for:

Strong command of written English, with the ability to write elegant, readable prose free of grammatical and spelling errors

Ability to distill complex technical information into clear, accessible instructions

Proficiency in proofreading and editing

Candidates must demonstrate current understanding of AI advancements through measurable AI education and upskilling (such as certifications, coursework, or active participation in AI

communities)

Awareness of ethical and legal considerations in AI, including bias, fairness, transparency, and compliance with data privacy regulations

Background in Information Architecture or library science

Some familiarity with proofers marks and style guides

Python or other coding experience with VS Code

Familiarity with Markdown documentation and static site generators, HTML or XML

Previous experience with AI-assisted search/authoring, tagging strategies, and SEO