Technical Writer consultant

Job Title: Technical Writer SOP & Documentation

Location: Navi Mumbai

Experience: Minimum 2 Years

Notice Period: Immediate Joiners Preferred

Employment Type: Full-time

Role Overview

We are seeking an experienced Technical Writer with strong hands-on expertise in Standard Operating Procedure (SOP) writing and document troubleshooting. The role requires close collaboration with technical, operations, and compliance teams to create, review, standardize, and maintain high-quality documentation.

Key Responsibilities

SOP & Technical Documentation

• Create, review, and maintain SOPs, process documents, work instructions, and policy documents.
• Translate complex technical and operational processes into clear, structured, and user-friendly documentation.
• Ensure documentation aligns with internal standards, regulatory requirements, and audit expectations.
• Maintain version control, document lifecycle management, and approval workflows.

Document Troubleshooting & Review

• Identify gaps, inconsistencies, or errors in existing documents and troubleshoot documentation issues.
• Update obsolete or unclear SOPs based on process changes, audit feedback, or stakeholder inputs.
• Ensure accuracy, clarity, completeness, and consistency across all documentation artifacts.

Stakeholder Collaboration

• Work closely with SMEs, IT, Operations, Risk, Compliance, and Quality teams to gather inputs.
• Conduct walkthroughs and interviews to understand processes before documentation.
• Support internal audits, process reviews, and compliance assessments through accurate documentation.

Documentation Governance

• Establish documentation templates, style guides, and naming conventions.
• Ensure documents are stored, indexed, and retrievable as per organizational standards.
• Support knowledge management and process standardization initiatives.

Required Skills & Qualifications

• Minimum 3 years of experience as a Technical Writer with strong SOP writing exposure.
• Proven experience in document troubleshooting, revision, and standardization.
• Excellent written English with strong attention to detail.
• Ability to understand technical and operational workflows quickly.
• Experience working with documentation tools such as MS Word, SharePoint, Confluence, or similar.
• Familiarity with compliance-driven documentation (ISO, ISMS, IT processes, operations) is a plus.

Key Competencies

• SOP Writing & Process Documentation
• Document Review & Troubleshooting
• Stakeholder Coordination
• Version Control & Document Governance
• Strong Analytical and Communication Skills