Technical Support Specialist

About the Role

We are looking for a skilled Technical Support / Help Desk Engineer to provide technical assistance, troubleshoot user issues, and support IT operations. The ideal candidate should have strong problem-solving skills and working knowledge of Windows systems, PowerShell, and Python scripting for support and automation tasks.

Key Responsibilities

• Provide L1/L2 technical support via phone, email, chat, or ticketing system
• Troubleshoot hardware, software, operating system, and network-related issues
• Support Windows desktops/laptops, printers, applications, Office 365, and basic server issues
• Manage and resolve help desk tickets within defined SLA timelines
• Perform user account management, password resets, and access support
• Use PowerShell to automate routine IT/admin tasks
• Use Python for basic scripting, troubleshooting, and automation support
• Document issues, resolutions, and technical procedures
• Escalate complex issues to senior IT teams when required
• Maintain a high level of customer satisfaction and professional communication

Required Skills

• Experience in Technical Support, IT Help Desk, or Desktop Support
• Good knowledge of Windows OS troubleshooting
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN, Wi-Fi
• Knowledge of PowerShell scripting
• Basic knowledge of Python scripting
• Familiarity with Active Directory, Office 365, and remote support tools
• Good communication and analytical skills
• Ability to work independently and handle multiple support requests

Preferred Skills

• Experience with ticketing tools such as Jira, ServiceNow, Freshdesk, or Zoho Desk
• Knowledge of Azure, Intune, or Microsoft 365 Admin Center
• IT certifications such as CompTIA A+, Network+, Microsoft, or ITIL

Education

Bachelors degree / Diploma in IT, Computer Science, or related field. Relevant experience will also be considered.