Technical Support Specialist

Were Hiring: Customer Support / Technical Support Specialist

Location: Gurgaon (Work from Office)

Shift: Rotational (including Night Shift)

Working Days: 5 Days a Week

Key Responsibilities:

Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub

Communicate professionally with global customers via ticketing systems

Handle and manage customer escalations effectively

Collaborate with internal global teams to deliver high-quality support

Take ownership of issues and ensure timely resolution

Perform root cause analysis for reported incidents

Generate and deliver reports on learning usage and customer requests

Provide feedback to product/technical teams for continuous improvements

Ensure GDPR compliance across processes

Contribute to process improvements and efficiency

Desired Candidate Profile:

24 years of experience in BPO/Call Centre (international voice/blended process)

Bachelors degree in technical field (BCA / B.Tech / B.E.)

Strong experience in customer handling & escalation management

Excellent verbal & written English communication skills

Comfortable working in rotational/night shifts

Perks & Benefits:

Both-side cab facility (within hiring zone)

5-day work week

Global exposure & collaborative work environment

Interested? Apply Now!

Jasleen.2.Kaur@niitmts.com

7042458078

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