Technical Support Manager

Key Responsibilities:

Serve as the primary technical liaison for clients, understanding issues in depth and

translating business concerns into actionable technical tasks.

Lead troubleshooting, root-cause analysis, and advanced debugging across Laravel

and CodeIgniter applications.

Coordinate hotfixes, patches, deployments, and new feature releases in alignment

with client expectations and SLAs.

Manage production incidents, prioritize issues based on severity, and drive timely

resolution.

Guide and mentor developers on structured debugging practices, performance

optimization, and code-level diagnostics.

Maintain structured status reporting, release documentation, and communication

updates for stakeholders.

Work closely with DevOps teams on deployment pipelines, server environments, and

performance monitoring.

Ensure system stability, uptime, and continuous improvement of platform reliability.

Required Skills & Qualifications:

Strong hands-on experience in PHP, Laravel, and CodeIgniter frameworks.

Experience in Forex, trading platforms, brokerage systems, or financial technology is

highly preferred.

Proven expertise in debugging complex backend systems, database queries, APIs, and

third-party integrations.

Solid understanding of deployment processes, version control (Git), and production

environments.

Excellent communication, planning, and stakeholder management skills.

Strong organisational ability with effective status tracking and escalation

management.

The ideal candidate combines technical depth with leadership capability, ensuring seamless

coordination between clients and engineering teams while maintaining high standards of

delivery and system performance.

Certification: PMP, ITIL, Agile, Scrum.

Industry - Financial services, forex

Kindly reply to this email without changing the subject line with an updated copy of your resume along with the following details.

Current CTC:

Expected CTC:

Notice Period:

AI Screening

As part of our evaluation process, an initial AI screening round invite will be shared with you shortly. We request you to complete this assessment at the earliest, as it plays a crucial role in strengthening your profile and helps us process your candidature more effectively with the client.

Thanks & regards,