Technical Support

Position - Technical Support

Experience - 2+years

Location - Lower Parel

Lafit Lighting, a leading Indian brand in premium LED lighting, is recognized for its innovative and high-quality LED products. For over two decades, the company has been dedicated to delivering top-tier lighting solutions. With a spacious head office, two experience centers, and a cutting-edge manufacturing facility in Upper Thane, Mumbai, Lafit consistently broadens its product offerings and market presence through extensive R&D, catering to the growing demand for luxurious and innovative dcor solutions.

KEY RESPONSBILITIES :

Provide timely and effective technical support to customers via multiple channels (phone, email, chat, ticketing systems)

Assist in pre-sales with product selection, BOQs, and quotations

Interpret lighting designs, TDS, and client requirements

Escalate unresolved or critical issues to higher-level support or relevant teams and follow through to resolution

Maintain accurate documentation of issues, solutions, and standard operating procedures (SOPs)

Collaborate with Product, Engineering, and QA teams to identify recurring issues and implement permanent fixes

Provide expert technical advice on lighting product selection based on project requirements, application suitability, energy efficiency, and compliance standards

Collaborate with the marketing team to align demand generation initiatives with promotional campaigns and brand positioning

Assist clients and stakeholders with technical clarifications, product specifications, and compliance requirements during the pre-sales and specification phase

Provide continuous feedback to internal teams on product performance, customer preferences, and evolving market trends to support product development and innovation

Maintain updated knowledge of lighting technologies, industry standards, and regulatory requirements

SKILLS:

Strong technical understanding of lighting products, systems, and applications

Understanding of BOQ, Quotations, TDS, clients expectations.

Good knowledge of energy efficiency standards and compliance requirements

Excellent communication and interpersonal skills for stakeholder engagement

Ability to interpret technical drawings, layouts, and project specifications

Proficiency in MS Office and CRM tools

Strong analytical and problem-solving abilities

Ability to work independently and collaboratively across teams.

QUALIFICATION:

Bachelors Degree / Diploma in Electrical Engineering, Electronics, or related field.

Additional certification in Lighting Design or Energy Efficiency (preferred).

EXPERIENCE:

25 years of experience in technical support, specification sales, or lighting industry.

Experience in handling architects, consultants, and project-based sales is preferred.