Technical Support Executive

Position

Technical Support Executive (Procurement)

About JiB

eJiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined work flows and reducing the usage of email and paper

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Job Responsibiliti

• esUnderstand the application and software related issues, also determine the possible root cause of procurement modu
• leWork on defined SLAs to ensure that our client receives the best of the services related to procurement modu
• leEnsure complete compliance of ticketing tools and report metrics daily. Interact and follow-up with the development team for root cause and analysis of issues reported related to procurement modu
• leUnderstand and analyze solutions provided, coordination with testing and release team for ensuring sustainable software release
• s.Testing, Issue reporting and following up with the development team on internally reported issues related to procurement modu
• leTo create software related help materials documents, help videos, Walkme, FAQs, bug reproduction steps and other artifacts. Software training/briefing of shipboard personnel on use of JiBe onboard procurement modul

e.
Qualifications and Ski

• llsAny Graduate / B.E. or equivalent with minimum 4+ years of relevant experien
• ce.Excellent English Writing skills with grip on nonverbal (mail) communicat
• ionExcellent typing ski
• llsProblem solving skills; Ability to priorities tas
• ks.Self-motivated, independent and meticulous with an eye for detai
• ls.Team player with good interpersonal and communication ski
• llsBasic knowledge of cloud servic
• es.Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the soluti
• on.Ability to work well as a team play
• er.Strong customer fo