Technical support exceutive

Hiring: Technical Support Executive | Chennai

We are looking for a proactive and customer-focused Technical Support Executive to join our growing support team. This role is ideal for candidates who are passionate about customer service, technical troubleshooting, and operational coordination in a fast-paced software environment.

Key Responsibilities:

Oversee day-to-day technical support operations

Act as the primary point of contact for technical escalations

Track and manage team SLAs, workflows, and support activities

Assign and monitor ARC collection responsibilities

Provide technical support to internal and external customers

Coordinate escalated issues with L3 teams and product managers

Manage and report all incoming support inquiries effectively

Assist in onboarding and training new support team members

Conduct webinars and knowledge transfer (KT) sessions

Support UAT and operational delivery for new product/features

Ensure customer issues are resolved professionally and within timelines

Prepare and maintain support documentation and knowledge materials

Share regular updates with customers regarding issue status and resolutions

Implement preventive actions to minimize recurring support issues

Continuously improve support workflows and customer experience

Create customer self-service support materials and guides

Analyze Bitrix24 case trends to identify recurring issues and improvement opportunities

Qualifications:

Bachelors Degree in IT / Computer Science (Mandatory)

SQL Certification or SQL course completion preferred

Skills Required:

Strong communication and customer handling skills

Good analytical and problem-solving abilities

Familiarity with CRM and customer support tools

Basic SQL knowledge preferred

Ability to work collaboratively in a team environment

Experience:

01 Year in IT Customer Support

Experience in POS Software Support will be an added advantage

Location: Chennai

Interested candidates can share their resumes to: careers@uniprotech.co.in

Join us and build your career in enterprise retail technology and customer success.