Technical Support Engineer(Linux OS)

Job Description

Technical Skills Required Mandatory:

Strong knowledge in Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling and Remote Desktop Services.

Strong understanding of Linux Operating system and proficient knowledge of fundamentals.

Strong networking knowledge and familiarity with various monitoring and troubleshooting tools (Wireshark, Process Monitor, Nmap, debug view, etc).

Infrastructure design

Must have experience in any of the following technologies:

a) VDI, Desktop Virtualization, Application Virtualization, Load Balancing, VPNs, Proxy, Firewalls, etc.

b) Secure Gateway -VPN / MFA/ IAM / ZTNA

Good to have:

Cloud management skills

Experience of working with a product (OEM) company in support or implementation or pre-sales

Understanding of the Scripting languages: Bash Shell & PowerShell.

Knowledge on Citrix/ VMware products.

Role and Responsibilities:

Co-ordinate with the customer and help design, deploy and roll out company suites based on SoW.

Managing relationship with internal and external stakeholders.

Driving 360-degree communication with internal and external stakeholder's while being engaged with the project.

Change Management in SoW with customer and product engineering team

Driving projects from Implementation phase to roll-out and completion while ensuring project goals and success criterions are met.

Manage multiple implementation projects simultaneously with the implementation team

Plan overall execution and timely reporting of multiple projects

Sharing knowledge with the team, enabling them with more tools and knowledge and growing the team.

Work with the product management team to improve the product by suggesting new features and enhancements.

Open to travel to Client location.

Soft Skills Required

Strong communication skills (verbal and written both)

Proactive

Good articulation skills

Solution designing skills

Self-motivated

Accountable

Logical bent of mind (Analytical)

Team player & quick learner

Flexible/adaptable

Multi-Tasking

Excellent team player