Company Description

Varahi SoftTech is a dynamic team of professionals specializing in software development, web development, mobile app creation, and digital marketing. Our mission is to empower businesses with innovative, high-quality solutions tailored to their unique needs, ensuring a robust online presence and growth in today's competitive market. Leveraging the latest technologies, we deliver custom software, responsive websites, user-friendly mobile applications, and data-driven digital marketing strategies. Committed to exceptional customer service, we develop solutions that exceed client expectations and foster long-term partnerships. Located in Ahmedabad, we take pride in helping businesses achieve their digital transformation goals.

Role Description

The Technical Support Engineer is a full-time, on-site role based in Ahmedabad. In this role, you will troubleshoot technical issues, provide effective resolutions, and deliver outstanding customer support. You will resolve complex software and hardware-related problems while collaborating across teams to ensure client satisfaction. This position includes engaging directly with customers to understand their needs, document issues, and provide timely solutions.

Qualifications

Ability to provide Technical Support, including resolving software and hardware issues efficiently.
Proficient in Troubleshooting and identifying root causes of technical problems.
Strong Analytical Skills to diagnose issues and implement solutions effectively.
Experience in Customer Support and Customer Service, with excellent communication and interpersonal skills.
Proactive mindset, attention to detail, and a commitment to delivering high-quality service.
Bachelors degree in Information Technology, Computer Science, or a related field is preferred.
Prior experience in IT support or similar roles is an advantage.

Technical Support Engineer

Varahi SoftTech

Job Description

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