Technical Support Engineer

Total Exp- 3- 8Years

Location- Chennai/ Indore

Job Description Technical Support Engineer

Role Summar

y
Technical support for Google Workspace applications: Gmail, Groups & Contacts, and their corresponding Admin Console settings and reports, as well as related API

s.First point of contact for Enterprise customers seeking technical suppor

t.Second level support for lower segments technicians through consult

s.Point of contact with internal engineering and business team

s

.

Key Responsibili

• ties
  Provide remote and hands-on troubleshooting, replicating customer issues in various environm
• ents.Determine optimal solutions based on customer-provided details and is
• sues.Guide customers through the problem-solving pro
• cess.Manage client issues from start to finish, ensuring effective technical resolu
• tion.Develop and document best practices to improve existing proce
• sses.Record all events and interactions within the
• case.Prioritize and action tasks in a timely ma
• nner.Monitor the status and progress of all open incidents until resolu
• tion.Log and document bugs for investigation by Software Engineering T
• eams.Drive cases forward, engaging other teams as ne
• eded.Continuously develop and deepen technical expertise in prod
• ucts.Maintain adherence to security guidelines, procedures, processes, product documentation, and best pract

i

ces.

Required Skills & Qualifi

cations

Excellent communication in English (written and

verbal). Experience in email protocols such as SMTP. Authentication, security

and SPAM Google Workspace Admin Console ma

nagement. Expertise with Linux/Unix command line and OS fund

amentals. Hands-on experience troubleshooting network p

rotocols. Expertise with web technologies (HTML, CSS, JS, HTTP, SSO, SAML, OAuth, proxies, load balancers, HAR a

nalysis). RFC s

tandards.Preferred Quali

fications
Familiarity with Google Workspace administration and licensi

ng models. Knowledge of security, ITIL v4 processes, and cloud env

ironments. Google Cloud Platfor

m notions. Experience with Workspace communicat