Technical Support Engineer

Hiring for Support L1/L2 engineer

Work location : Kochi, Kerala

Were hiring for our client for a skilled Support L1/L2 engineer with 26 years of experience

Role Overview

Were hiring for our client for a skilled L1/L2 Support Engineer SaaS Operations. This hire is for the global Support & Operations team to provide Level 1 and Level 2 support for SaaS clients. This role involves rotating shifts, including evening and night shifts, with all work conducted in English.

Key Responsibilities:

• Provide L1 (phone/email) and L2 (troubleshooting and resolution) support.
• Monitor and manage SaaS platforms, ensuring smooth operations.
• Perform daily operational tasks, including shift and weekend coverage.
• Support release management and automation activities.
• Contribute to process improvements and operational efficiency.
• Participate in occasional onsite assignments when required.

Skills Required:

• Strong knowledge of Linux operating systems
• Experience with scripting languages such as Shell and Perl; Python knowledge is an added advantage
• Good understanding of databases (Oracle or open-source databases) and SQL
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills in English.
• Ability to provide phone-based technical support to global clients.

Preferred skill

• Experience working with trading systems or financial applications isa plus
• Exposure to SaaS environments and production support operations.