Technical Support Engineer

About Position:

We are looking for a skilled Technical Support Engineer Email Security & Exchange Online to join our team. The ideal candidate will be responsible for providing end-to-end support for Microsoft 365 (Exchange Online) environments, ensuring secure, reliable, and efficient email communication across the organization.

• Role: Technical Support
• Location: Pune
• Experience: 2-5 Years
• Job Type: Full Time Employment

What You'll Do:

• Provide L1/L1.5 technical support for Microsoft 365 and Exchange Online environments
• Manage and troubleshoot mail flow issues (delays, NDRs, spam filtering, routing issues)
• Administer Exchange Online mailboxes, distribution groups, shared mailboxes, and permissions.
• Handle incident management, RCA, and service requests in line with SLA commitments.
• Configure and manage email security policies (anti-spam, anti-phishing, anti-malware)
• Monitor and analyze email traffic, alerts, and security threats to detect anomalies.
• Manage whitelisting/blacklisting, quarantine policies, and mail filtering rules
• Troubleshoot Outlook, OWA, and Exchange connectivity issues including Autodiscover and sync problem

Expertise You'll Bring:

• Strong hands-on experience in: Microsoft Exchange Online / Office 365 (M365)
• Exchange Online Protection (EOP) / Microsoft Defender for Office 365
• Solid understanding of: Email security protocols (SPF, DKIM, DMARC, TLS) Mail flow concepts, connectors, and routing
• Experience in managing: Anti-spam, anti-phishing, Safe Links, Safe Attachments policies
• Threat analysis, phishing investigation, and quarantine handling
• Knowledge of: Azure Active Directory & hybrid identity setup
• PowerShell scripting for Exchange Online administration
• Familiarity with: ITSM tools (ServiceNow / Remedy / Jira) and ITIL processes
• Strong troubleshooting capability in: Email delivery issues, mailbox access, and Outlook client issues
• Good understanding of: Compliance & security features (DLP, eDiscovery, retention policies)

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Lets unleash your full potential at Persistent - persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.