Technical Support Engineer (Fresher)

Summary/ Objective:

Responsible for contributing to project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures.

Essential requisites:

1. Client Handling
2. Troubleshooting Support
3. Knowledge on basic level QA Testing
4. Flexible to work on rotational shifts.
5. CCNA Certification (Added Advantage)
6. Good knowledge in MYSQL and MSSQL.
7. Good experience in Test plan preparation.
8. Good experience in Testcase preparation.
9. Good knowledge in Postman tool
10. Good knowledge in j-meter tool
11. Good knowledge in WinSCP/Putty
12. Expert in API Testing.

13. Good strong knowledge in Linux system commands.

Roles and Key KPIs:

1. Partner with clients and internal teams to understand business requirements and direct the configuration requirements.
2. Develop and perform quality assurance check points to ensure quality and timely delivery.
3. Provide Level 2 and 3 support to other team members.
4. Problem-solve routine to complex issues.
5. Create and implement tools that increase quality, security, and productivity.
6. Track status and provide updates in relation to overall implementation process.
7. Work closely with Development and other teams to ensure client satisfaction and on-time delivery!
8. Work with customers to understand their business needs and objectives and map them to our product capabilities.
9. Travel to client locations to provide on-site assistance.
10. Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered.

Preferred Education, Experience and Skillsets:

1. Candidate must have minimum educational qualifications of BE/BTech in CSE or IT or equivalent.
2. Minimum of 1-3 years- experience working in IT services and support activities, preferably from Fintech background