Technical Support Associate

About Company:

Founded by IIT Kharagpur and BITS alumni, Floww.ai is an innovative early-stage B2B SaaS startup based out of Hyderabad, India.

Floww.ai is Ranked #1 in the Enterprise Usability Index - G2 Winter and Summer 2024

Floww.ai specializes in developing and providing AI-powered customer relationship management (CRM) and automated workflow management software solutions. Our primary focus is to assist businesses in optimizing their sales processes and streamlining overall business workflows through intelligent automation.

Floww.ai is officially recognised and supported by industry giants like AWS, Microsoft, Google, Sentry, Retool, and Razorpay. Dive deeper into our journey and vision at https://floww.ai.

About the Role

We are hiring a Technical Support Associate based in Hyderabad. You will work with our product development team on CAD-based tasks and documentation. You will also handle client support answering queries and providing on-site assistance. This role is best suited for someone with a Civil Engineering or Architecture background who is comfortable working directly with clients.

Key Responsibilities

• Support the product development team by preparing CAD drawings using our custom AutoCAD plugin.
• Prepare and maintain clear, accurate product documentation.
• Resolve product-related queries through multiple support channels ticketing system, 1-on-1 online calls, and in-person meetings.
• Work at client sites to provide direct technical support to clients and end users.

Qualifications

• Bachelor's degree in Civil Engineering or Architecture from a recognized institution.
• Practical knowledge of local Development Control Regulations (DCR).
• 12 years of experience in technical support, AutoCAD-based roles, or client-facing environments (added advantage).
• Prior experience in on-field operations (added advantage).