Technical Specialist

Roles & Responsibilities

Key Responsibilities

Enterprise Automation Strategy & ROI Ownership

• Define and execute enterprise-wide automation roadmap.
• Identify repetitive L1 & L2 operational tasks and convert them into automation use cases.
• Quantify and present automation ROI (cost savings, ticket reduction, SLA improvement).
• Collaborate extensively with Infrastructure, DevOps, Application, and Business teams to:
• Explain automation benefits
• Promote adoption
• Align with organizational goals
• Drive value realization and measurable business outcomes.

Infrastructure Automation & AI Architecture

• Architect automation framework using Red Hat Ansible Automation Platform.
• Develop reusable, modular Ansible playbooks for:
• Server provisioning
• Patch management
• Service remediation
• Health checks
• Access management
• Design interface playbooks capable of auto-selecting automation workflows based on Edge AAP input.
• Architect AI-driven automation models to:
• Analyze incident patterns
• Predict recurring issues
• Auto-trigger remediation playbooks
• Implement GitLab CI/CD pipelines for version-controlled automation.

CMDB & Discovery Data Governance

• Strong expertise in CMDB data models (CI classes, relationships, normalization).
• Handle on-prem infrastructure data lifecycle.
• Integrate discovery tools like:
• Zabbix
• NetBox
• Ensure reconciliation and high data accuracy (>95%).
• Build automated pipelines for discovery-to-CMDB synchronization.

REST API & ITSM Integration

• Design and develop REST API integrations with ITSM systems.
• Automate ticket creation and updates into Aedge application.
• Enable automated CI updates and service record synchronization.
• Implement secure authentication and error handling mechanisms.

Agile Leadership & Sprint Management

• Lead automation initiatives using Agile methodology.
• Plan, manage, and execute sprint cycles effectively.
• Own end-to-end sprint lifecycle:
• Requirement grooming
• Task breakdown
• Assignment
• Development oversight
• Testing & deployment
• Sprint review & retrospective
• Ensure predictable delivery and high team velocity.
• Mentor and guide team members across automation and CMDB domains.
• Maintain transparency using sprint metrics, burndown charts, and KPIs.

Service Delivery & Team Leadership

• Manage L1 & L2 infrastructure teams.
• Ensure SLA adherence and continuous service improvement.
• Act as escalation point for automation, CMDB, and integration issues.
• Drive cultural transformation towards automation-first mindset.

Technical Skills Required

• Red Hat Ansible Automation Platform (Advanced Playbook Development)
• GitLab CI/CD
• REST APIs (JSON, YAML, Python)
• CMDB Data Modeling & Governance
• Discovery Tools (Zabbix, NetBox)
• On-Prem Infrastructure (Linux, Windows, VMware, Network)
• ITSM Integration
• AI-driven Automation Concepts
• Agile / Scrum Methodology

Preferred Certifications

• ITIL v4
• Certified Scrum Master (CSM) Preferred
• Red Hat Ansible Certification Preferred