Technical Solutions Consultant

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Solution Lifecycle Specialist

Role Summary

The GCM Solution Lifecycle & Value team is responsible for ensuring that business solutions are operationally stable, clearly owned, widely adopted, and continuously improved throughout their lifecycle.

This role will work closely with business stakeholders, IT, Support, and Development teams to drive successful solution adoption, operational readiness, governance, and continuous value realization.

The position acts as the bridge between business operations and technology teams, ensuring that solutions deliver measurable business outcomes while maintaining high operational standards.

What you will do:

Solution Lifecycle Management

• Ensure end-to-end go-live readiness for business solutions
• Coordinate smooth transition and handover to operations and support teams
• Establish and maintain lifecycle governance processes
• Monitor solution stability, usage, and operational effectiveness post go-live

Business Ownership & Governance

• Act as the functional business owner for live solutions
• Ensure business processes supported by the solution remain effective and aligned with organizational goals
• Define and maintain operational KPIs, SLAs, and success metrics
• Collaborate with stakeholders to align solutions with evolving business needs

Adoption & Value Realization

• Drive user adoption strategies and change enablement activities
• Measure and track business value realization and solution utilization
• Identify gaps in adoption and implement improvement initiatives
• Facilitate communication, training coordination, and stakeholder engagement

Continuous Improvement

• Gather business feedback and prioritize enhancements and improvements
• Maintain and manage solution improvement backlog
• Work closely with IT and development teams to translate business needs into actionable requirements
• Support release planning and enhancement prioritization

Cross-functional Collaboration

• Partner with IT, Support, Infrastructure, Security, and Development teams
• Ensure alignment between business operations and technical solution ownership
• Participate in governance forums, operational reviews, and planning discussions

What you need to bring:

Primary Skills Required

Core Skills

• Solution Lifecycle Management
• Business Process Management
• Stakeholder Management
• Change Management & User Adoption
• Business Operations Support
• Continuous Improvement & Enhancement Management
• Governance & Operational Readiness
• Requirement Gathering & Prioritization
• Cross-functional Collaboration
• Service Transition / Go-live Management

Preferred Technical & Functional Skills

• IT Service Management (ITSM)
• Agile / Scrum methodologies
• Incident & Problem Management
• KPI & SLA Management
• Business Analysis
• Process Optimization
• Release & Change Coordination
• User Training & Enablement
• Risk & Dependency Management
• Reporting & Dashboarding tools

Preferred Tools / Platforms

• ServiceNow
• Jira / Confluence
• Microsoft Power Platform
• Azure DevOps
• Collaboration tools (Teams, SharePoint)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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