Technical Services Manager

Company Description

Castrol is a global leader in high-performance lubricants, serving the automotive, industrial, marine, and aerospace sectors. With operations in over 150 countries, Castrol delivers innovative solutions that drive efficiency and reliability. As a wholly-owned subsidiary of BP PLC, Castrol leverages its global presence and expertise to meet the needs of customers worldwide. The company focuses on technological advancement and sustainability to power progress in diverse industries.

Role Description

Provide strong technical support to the Sales team using broad engineering knowledge and industrial

market experience. Support field based and onsite technical service requirements for customers.

Develop and clearly document value propositions for new customer sales opportunities. Help protect

existing business by addressing competitive threats and retaining customers. Take full ownership of New

Product Introduction (NPI) activities. Manage and track product performance from launch through its full

life cycle. Drive new technical initiatives to improve solutions and processes. Build and strengthen

technical capabilities across the region.

- Show strong safety leadership and ensure high standards of HSSE are followed and maintained.

- Carry out field testing of new and improved Castrol Industrial products and services.

- Act as an expert in industrial applications for both internal teams and customers.

- Support sales teams in winning new business opportunities.

- Work closely with sales to deliver proven, cost effective, and timely solutions to customer process and

application challenges using structured problem-solving methods.

- Develop and deliver high quality technical training for internal teams and customers.

- Create and share best practice case studies that demonstrate the value and benefits of Castrol products

and services.

- Support broader business goals by participating in or leading projects aligned with the Industrial

strategy.

- Mentor and train salespeople and engineers with less experience to build overall capability.

- Review and interpret Used Oil Analysis reports to support informed technical and business decisions.

Qualifications

• Minimum of 8 years industrial technical service or sales or product development experience
• Must be technically savvy and experienced in using Microsoft Office Suite, Sales CRM (i.e. Sales force),

and other sales/engineering related tools

• Expertise in Metalworking fluids and High Performance Lubricants along with related field applications

across many customer market segments

• Strong value selling and external communication skills, Knowledge and understanding in sustainability (energy savings, water reuse, net zero, etc.) preferred
• Skilled in the use of structured problem solving techniques
• Must be at least 18 years of age; Legally authorized to work in the United States; and not require
• sponsorship for employment visa status (i.e. H1B, TN, etc.) now or in the future