Technical Program Manager

About the Company: One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales on a scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. In our latest round of Series C Funding from WestBridge Capital, we secured $153mn, making us Indias 103rd Unicorn! We are expanding rapidly and our 1400+ strong and still growing workforce is spread across India, the U.S, the Middle East, ASEAN, ANZ, and South Africa.

• Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
• We have won the National Startup Award 2021 and got recognized by DPIIT, under the Enterprise Software Category.
• In the last few years, we have been recognized multiple times by G2 as a High Performer in the Enterprise category.
• We have been included in the prestigious Economic Times Indias Growth Champions list and among the Top 100 fastest-growing companies in FT 1000: High-Growth Companies Asia-Pacific
• Frost and Sullivan's 2019 Marketing Automation Company of the Year award
• Listed as Top Rated Product on G2Crowd, GetApp and TrustRadius

About the Role: Key Responsibilities

Program Management

• Lead strategic programs from initiation to delivery, ensuring alignment with organizational goals.
• Define and enforce program governance, processes, and best practices for project execution.
• Track KPIs, milestones, budgets, and timelines across initiatives.

Customer Engineering (Tier 3 Support)

• Oversee Tier 3 support operations, working closely with engineering and product teams to resolve complex customer issues.
• Ensure root cause analysis, continuous improvement, and knowledge base enhancement.
• Partner with customer success teams to ensure high customer satisfaction.

Responsibilities

• Act as a strategic advisor to leadership, ensuring alignment between strategic priorities and execution.
• Drive cross-functional collaboration between product, engineering, customer success, and sales teams.
• Facilitate decision-making by providing data-driven insights and progress updates.

Qualifications: Experience with at least 4 years in program/project management leadership roles.

Required Skills

• Industry Background: Must have worked in a product company (preferably SaaS or enterprise software).
• Proven track record in cross-functional program management and customer engineering/support leadership.
• Deep understanding of project/program management best practices, methodologies (Agile, Scrum, etc.), and tools (JIRA, Confluence, etc.).
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication, leadership, and decision-making abilities.

Why Join Us? Opportunity to work on impactful programs in a fast-growing SaaS environment. High-visibility role working closely with executive leadership.