Technical Program Manager

As a Technical Program Manager in Cloud Operations, you will drive operational reliability across our Google Cloud Platform (GCP) ecosystem. You will lead critical incident post-mortems, govern security frameworks, and partner with application development and platform engineering teams to ensure all new services meet strict production entry criteria for reliability and observability.

Key Responsibilities:

Production Readiness & Operations Governance

• Define, govern, and enforce production entry criteria for all new services and features.
• Partner with application development and platform engineering to audit deployment readiness.
• Validate that incoming services meet corporate standards for observability, monitoring, and alerting.
• Scale reliable operational practices across engineering teams to reduce launch-day risks.

Critical Incident & Post-Mortem Management

• Own the end-to-end post-mortem lifecycle for critical GCP production outages and high-severity incidents.
• Lead "Five Whys" and blameless Root Cause Analysis (RCA) sessions to identify system vulnerabilities.
• Track actionable remediation items, ensuring timely execution to prevent recurrence.
• Report SLA/SLO compliance metrics and incident trends to engineering leadership.

Release Management & Compliance Coordination

• Bridge the gap between engineering, QA, and cloud operations to ensure streamlined CI/CD pipelines.
• Align release schedules with maintenance windows to minimize customer impact and system downtime.
• Partner with InfoSec to enforce Google Cloud security, data governance, and regulatory compliance.
• Maintain documentation and evidence collection for ongoing infrastructure compliance audits.

Qualifications:

• Experience: 5+ years of Technical Program Management, Systems Engineering, or Cloud Operations experience.
• GCP Expertise: Deep knowledge of Google Cloud services, security controls, and infrastructure.
• Production Readiness: Proven experience defining and enforcing production entry, reliability, and observability criteria.
• Incident Management: Strong track record running blameless post-mortems and driving infrastructure solutions from RCAs.
• Release & DevSecOps: Deep understanding of modern CI/CD tools, release management, and cloud-native architectures.
• Communication: Ability to align cross-functional engineering teams around shared operational and reliability goals.

Location:

• India – (Flexible hybrid work model - work from Bangalore office for 20 days in a quarter)