Technical Presales Engineer

Role Summary

We are looking for a Technical Presales Consultant Digital Workplace Services to drive solutioning and

technical engagement for enterprise customers. The role bridges Sales, Solution Architecture, and Delivery,

supporting RFP responses, client presentations, and end-to-end workplace transformation solution design.

The ideal candidate should have strong expertise in Service Desk, EUC, ITSM, Modern Workplace, Automation

& AI-driven support, along with experience in enterprise managed services solutioning.

Key Responsibilities

Engage with customers to understand Digital Workplace requirements.

Design scalable and cost-effective solutions across:

o Global Service Desk (L1/L2/L3)

o End User Computing (EUC)

o ITSM tools (ServiceNow, BMC, Freshservice, etc.)

o Microsoft 365 & Collaboration platforms

o Automation & AI chatbots

Lead technical workshops and discovery sessions.

Own technical responses for RFPs/RFIs/RFQs.

Develop solution architecture, SOW, transition plans, and effort estimation.

Support pricing models and commercial alignment.

Deliver client presentations, demos, and solution walkthroughs.

Provide seamless handover to delivery teams post deal closure.

Required Skills

Strong knowledge of ITIL-based Service Management.

Experience in managed services solutioning for 5,000+ user environments.

Expertise in SLA/KPI modeling and FTE estimation.

Exposure to global 24x7 delivery models.

Strong presentation and stakeholder management skills.

Commercial understanding of fixed-price, T&M, and outcome-based models.

Qualifications

Bachelors Degree in Engineering / IT / Computer Science.

ITIL certification preferred.

Cloud certifications (Microsoft/AWS/Google) desirable !!