Technical Operations Executive

Company Overview: Reloy is a real estate technology startup reimagining real estate loyalty in India. We drove Rs.2,000Cr of referral sales through our customer product and Rs. 14,000Cr of broker sales through our broker product. Our major clients are biggest real estate developers such as Mahindra, Shapoorji Pallonji, Piramal, Godrej, Brigade, DLF etc. and are continuing to scale our client base. We are ISO 27001:2022 certified and are a 5day working company. We have over 2,00,000 homeowners we manage and 45,000 brokers across our platforms. We are PE backed and are scaling for an eventual IPO.

Company website: www.reloy.co

Job Description: Technical Operations Executive

• Act as a single point of contact between clients and internal product/tech teams.
• Support onboarding and day-to-day coordination with clients, ensuring successful adoption of product features.
• Client Management Understanding the requirement and closing on the delivery within the TAT.
• Monitor project progress and prepare regular status reports
• Maintain project documentation, reports, and records
• Assist in setting up client accounts, integrations, and troubleshooting operational issues.
• Project management experience
• Organize reports from tools like Jira or backend dashboards.
• Perform UAT/ Smoke Testing for live flows (leads, referral journeys, deal redemptions
• Ensure SLA adherence and track escalations through resolution.

Competencies:

• Strong communication skills, client-facing experience preferred.
• Technical inclination and understanding of basic app workflows and APIs
• Hands-on with JIRA, Excel
• Experience in project management methodologies
• Ability to coordinate across tech and product teams to ensure timely fixes.
• Observation on the Application Performance
• Proactive problem solver.

Educational Qualification: Bachelors/ Masters Degree in IT or Computer Science

Experience: 1-3 years of experience

Location: Kalina, Mumbai

Interested candidates, kindly send your updated CV to hr@reloy.co mentioning your notice period, location and CTC.