Technical Lead (Service Cloud & Data Cloud)

THE ROLE

Our team is looking for a self-driven individual with a "get it done" mentality, with deep expertise in Salesforce Service Cloud and Data Cloud to join our team. The ideal candidate will play a critical role in leading technical design, development, and implementation of scalable Salesforce solutions.

You will work closely with architects, business stakeholders, and delivery teams to ensure high-quality solution delivery. This role requires a strong blend of hands-on technical capability, leadership skills, and platform expertise.

The role is a permanent position based out of our India Offices.

Experience

• Minimum of 10+ years of overall Salesforce platform experience
• Strong hands-on expertise in Service Cloud and Data Cloud
• Proven experience in at least two end-to-end Service Cloud implementations
• Experience in leading development teams and driving technical delivery

Location

• Pune, Bangalore, Nagpur, Hyderabad, Kochi, Noida
• Work Model: Hybrid

Responsibilities

• Lead the technical design and development of enterprise-level solutions on Service Cloud and Data Cloud
• Translate business requirements into scalable and efficient technical solutions
• Collaborate with stakeholders to understand requirements and define technical approaches
• Provide hands-on leadership in configuration, customization, and development using Salesforce platform tools
• Guide and mentor development teams across Service Cloud and Data Cloud implementations
• Implement and manage key Service Cloud features such as: Omni-Channel, CTI integrations (Amazon Connect),Service Cloud Voice,Knowledge Base, Entitlements & Milestones,Digital Engagement,Slack integrations
• Drive Data Cloud implementations, including:Data ingestion,Identity resolution,Data unification,Segmentation and activation
• Define and implement integration patterns using REST APIs and event-driven architectures
• Ensure high-quality code, adherence to best practices, and performance optimization
• Participate in code reviews, solution reviews, and technical troubleshooting
• Stay updated with Salesforce releases and recommend improvements

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field
• Salesforce certifications such as:

Service Cloud Consultant (preferred), Data Cloud certification (good to have)

• Strong expertise in Apex, Lightning Web Components (LWC), Flows and declarative development, Data modeling and large data volume handling
• Experience with integrations and middleware tools
• Strong problem-solving, communication, and leadership skills
• Ability to manage technical delivery and collaborate with cross-functional teams