At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
As a Technical Content Professional, you will play a crucial role in designing, developing, curating, and analyzing technical content that enables our clients to effectively utilize our products through digital self-service. This role involves creating high-quality content, including embedded assistance, documentation, training, and support materials. Your primary responsibilities will include: • Design and Develop Technical Content: Create and curate technical content for various mediums, such as product-embedded assistance, documentation, training, and support materials, ensuring accuracy, clarity, and user-friendliness. • Analyze Content Effectiveness: Evaluate the impact and effectiveness of technical content, identifying areas for improvement and implementing changes to enhance the overall user experience. • Curate Content Collections: Organize, maintain, and update existing content collections to ensure relevance, consistency, and ease of access for clients. • Develop Content Strategies: Develop and implement content strategies that align with business objectives, client needs, and industry trends, guiding the creation and dissemination of technical content.
• Technical Content Development: Experience with designing and developing technical content for various mediums, including product-embedded assistance, documentation, training, and support materials.
• Content Analysis and Evaluation: Experience in analyzing the effectiveness of technical content, identifying areas for improvement, and implementing changes to enhance the overall user experience.
• Content Curation and Management: Experience with organizing, maintaining, and updating existing content collections to ensure relevance, consistency, and ease of access for clients.
• Content Strategy Development: Experience in developing and implementing content strategies that align with business objectives, client needs, and industry trends.
• Technical Writing and Editing: Experience with creating high-quality, user-friendly content that meets the needs of diverse audiences and stakeholders.
• Embedded Assistance Development: Experience with designing and developing embedded assistance content, including interactive guides, tutorials, and contextual help. This expertise enables the creation of intuitive and user-friendly content that enhances the overall product experience.
• Industry Trends Knowledge: Familiarity with industry trends and developments in technical content creation, curation, and analysis. This knowledge allows for the development of innovative content strategies that meet evolving client needs and expectations.
• Content Management Systems: Experience with content management systems and tools, enabling efficient organization, maintenance, and updates of large content collections.
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