Technical Consultant/Azure Cloud Engineer - L3

Job Title: Azure Cloud Engineer L3 (MSP)

Location: Noida (On site)

About Us

IFI Techsolutions is a global Microsoft Solutions Partner and Azure Expert Managed Services Provider

(MSP), founded by former Microsoft executives with a vision to simplify digital transformation. With

10+ years of experience, we specialize in cloud consulting, application modernization, data

platforms, AI, and secure workplace solutions. We offer a wide range of cloud-first and AI-driven

services. We hold advanced specializations in Azure infrastructure, database migration, app

innovation, and security, which makes us a go-to partner for mission-critical and complex workloads.

Website: www.ifi.tech

Role Overview

We are seeking an experienced Azure Cloud Engineer L3 to support and manage enterprise

customer environments within a Managed Services (MSP) model.

This role requires strong hands-on expertise in Microsoft Azure, including infrastructure,

networking, identity, and cloud operations. The engineer will act as an L3 escalation point, resolving

complex incidents, supporting cloud deployments, and ensuring high availability, performance, and

security of customer environments.

The role also involves customer interaction, cross-team collaboration, and contribution to

continuous improvement initiatives.

Key Responsibilities

1. Azure Implementation & Support

Implement and support Azure IaaS and PaaS services for new and existing customers

Deploy and manage Azure Landing Zone components under architectural guidance

Support Azure Active Directory (Entra ID) environments

Manage and maintain Azure Virtual Machines, App Services, and Azure Virtual Desktop

(AVD)

Perform patching, monitoring, and operational maintenance of cloud workloads

2. Networking, DR & Infrastructure Management

Configure and troubleshoot Azure Networking:

o VNets, NSGs, UDRs, VPN Gateway

o Load Balancer, Application Gateway (WAF), Traffic Manager, Front Door

Implement and support Disaster Recovery solutions using Azure Site Recovery (ASR)

Conduct DR drills, testing, and monitoring

Ensure system availability, performance, and security

3. Incident Management & L3 Escalation

Act as L3 escalation point for complex incidents from L2 teams

Troubleshoot infrastructure, networking, and platform-level issues

Participate in incident bridges and major incident management

Perform Root Cause Analysis (RCA) and implement preventive actions

Handle escalations with customers at both technical and managerial levels

4. Automation, Deployment & DevOps Support

Execute deployments using:

o ARM templates, Bicep, Terraform

o PowerShell or Azure CLI

Contribute to automation and process improvement initiatives

Support Azure DevOps / Infrastructure-as-Code practices (basic exposure)

5. Customer Engagement & Collaboration

Act as a technical liaison between customers, support teams, and engineering teams

Participate in technical discussions and solutioning for customer challenges

Educate customers on Azure managed services and cloud best practices

Support project delivery and ensure milestones are met on time

6. M365 & Productivity Solutions

Plan and support Microsoft 365 (O365) deployments and adoption

Hands-on experience with:

o Exchange Online

o SharePoint Online

o OneDrive for Business

o Microsoft Teams, Planner

o Intune

7. Operations, Documentation & Continuous Improvement

Maintain runbooks, SOPs, and knowledge base documentation

Capture and share best practices across teams

Support process improvement, reporting, and operational excellence initiatives

Contribute to business growth through quality service delivery

Required Skills & Experience

Experience

59 years of experience in Azure / Cloud / Infrastructure operations

Experience working in MSP or enterprise cloud environments

Strong background in production support and cloud operations

Technical Expertise

Hands-on experience in:

Azure Virtual Machines (IaaS)

Azure Networking (VNets, NSGs, VPN Gateway, Load Balancer)

Azure App Services & Azure Virtual Desktop (AVD)

Azure Site Recovery (Disaster Recovery)

Azure Monitor & troubleshooting

Microsoft Entra ID, RBAC (basic to intermediate)

Networking concepts: DNS, DHCP, TCP/IP, NAT, VIPs

Additional Technical Skills

Familiarity with:

o Linux / Operating Systems / Virtualization

o Databases (basic understanding)

o Development tools and troubleshooting

Exposure to automation and scripting (PowerShell / CLI / Terraform)

Soft Skills

Strong problem-solving and troubleshooting skills

Excellent communication and customer handling abilities

Ability to manage priorities, timelines, and project deliverables

Self-motivated and capable of working independently and in teams

Qualifications & Certifications

BE / BTech / MCA / MS

Preferred Certifications

AZ-900 Azure Fundamentals

AZ-104 Azure Administrator

DP-900 Azure Data Fundamentals

AZ-500 Azure Security

AZ-303 (or equivalent architect-level exposure)

AZ-140 (good to have)

What We Are Looking For

A proactive and technically strong L3 Azure Engineer who can:

Resolve complex cloud issues efficiently

Work in a 247 managed services environment

Collaborate with L4 teams and architects

Deliver high-quality support and customer satisfaction

Compensation & Benefits

Competitive salary

Opportunity for professional growth and career advancement

Collaborative and dynamic work environment