Technical Administrator & Access Support

JD Technical Administrator & Access Support

Experience: 2+ years

Work Mode: Hybrid

Location: Bangalore

Notice Period: Candidates who can join within 30 days may only apply

Job Summary

We are seeking a technically skilled Administrator to support SaaS platforms, access management, and reporting across Legal & Compliance operations within the Strategy & Operations Business Intelligence team. The role focuses on managing platform permissions, providing technical support, developing SharePoint solutions, and contributing to analytics and workflow optimization.

Required Skills & Experience

• 2+ years of experience in SaaS platform administration and technical support.
• Hands-on experience managing user permissions, access controls, and security compliance.
• Proficiency in SharePoint development, including site creation, configuration, and maintenance.
• Strong experience providing technical support and troubleshooting SaaS platform issues.
• Experience building workflows, documentation, and training materials for end users.
• Familiarity with data preparation, reporting, and basic analytics.
• Excellent analytical skills with strong attention to detail.
• Proven documentation and knowledge transfer abilities.

Good to Have

• Experience with KNIME for data analytics and workflow automation.
• Knowledge of PowerApps or Microsoft Power Platform.
• Exposure to legal/compliance operations (Privacy, Contracting, etc.).
• Familiarity with data visualization tools and reporting platforms.
• Experience working in Strategy & Operations or Business Intelligence teams.

Key Responsibilities

• Manage permissions and access controls across multiple SaaS platforms, ensuring security and compliance.
• Provide technical support to users and resolve issues related to platform functionality and reporting.
• Develop and maintain SharePoint sites, libraries, and workflows to support team operations.
• Create and update documentation, training materials, and user guides.
• Build and optimize workflows to streamline legal and compliance processes.
• Assist with data preparation, analytics, and visualization efforts.
• Support evolving requirements across legal functions, including Privacy and Contracting teams.
• Collaborate with cross-functional teams to implement technical solutions and improvements.