Tech Support Executive

Job Title: Tech Support Executive

Overview:

We are seeking a proactive and detail-focused Tech Support Executive to handle daily operational and back-office tasks. This role plays a key part in maintaining efficient workflows, accurate data management, and smooth coordination across teams.

Key Responsibilities:

• Support daily operational tasks following defined processes and SOPs
• Manage and update client and vendor data in CRM systems
• Review tickets, maintain logs, and ensure accurate documentation
• Organize and maintain files on cloud platforms like OneDrive and SharePoint
• Prepare reports and trackers using Microsoft Excel
• Assist with data analysis and internal reporting
• Learn and use tools like Zoho CRM, Microsoft 365, and other systems
• Communicate effectively with internal teams and provide timely updates

Required Skills:

• Strong proficiency in Excel, Word, and PowerPoint
• Familiarity with CRM tools and cloud storage platforms
• Good communication skills in English, Hindi, and Gujarati
• Strong attention to detail and organizational abilities
• Ability to work independently and follow structured workflows

Note:

• This is a non-sales, operations-focused role