Job Title: Team Leader (Customer Service)

Department: Customer Service Operations

Location: Ghansoli (Navi Mumbai)

Shift - Rotational Shifts (including night shifts)

5 days working with 2 rotational week offs

CTC- Up to 7LPA

We are looking for candidates who are on paper Team Leader.

Key Responsibilities

Team Leadership & People Management-

Supervise and manage a team of inbound and outbound healthcare customer service agents.
Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
Conduct regular coaching sessions, performance reviews, and training.
Motivate team members to meet productivity, quality, and attendance targets.

Inbound & Outbound Call Operations

Oversee inbound calls related to:
Patient inquiries
Benefits, eligibility, claims, and billing questions
Manage outbound calls to:
Patients for follow-ups, reminders, and resolutions
Insurance companies or healthcare stakeholders as required
Handle escalated calls professionally and ensure first-call resolution where possible.
Ensure accurate documentation of all interactions in CRM systems.

Interested candidates can connect with-

Simran Rana - 9137514621

or can share resume on simran.rana1@teleperformancedibs.com

Team Lead