Designation; - Team Leader

Location: - Ghansoli

Shift: 5 days rotational shifts

Salary upto 7 lpa

Key Responsibilities

Team Leadership & People Management-

Supervise and manage a team of inbound and outbound healthcare customer service agents.
Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
Conduct regular coaching sessions, performance reviews, and training.
Motivate team members to meet productivity, quality, and attendance targets.

Inbound & Outbound Call Operations

Oversee inbound calls related to:
Patient inquiries
Benefits, eligibility, claims, and billing questions
Manage outbound calls to:
Patients for follow-ups, reminders, and resolutions
Insurance companies or healthcare stakeholders as required
Handle escalated calls professionally and ensure first-call resolution where possible.
Ensure accurate documentation of all interactions in CRM systems.

Interested candidates can connect with-

HR Manasi Vichare - 9082873434

manasi.vichare@teleperformancedibs.com

Immediate Joiners Preferred.

Team Lead