Team lead
TCS
5 - 10 years
Pune
Posted: 01/07/2026
Job Description
- Any Graduate with a minimum 15 years of regular, full-time education (10 + 2 + 3).
- Flexible to work in rotational shifts, including night shifts.
- Submission of all educational and employment documents is mandatory.
- The mode of salary credit for all previous employers should be through bank transfer. (No Cash in Hand)
- Manage and resolve client / internal day-to-day queries seeking assistance as required
- Effective & Timely responses to all queries from both internal and external stake holders
- Experience in managing Property and Casualty Insurance clients, preferably in Personal lines Policy Administration process
- Monitor Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards working with under advice from key contact/stakeholders
- Identify and involve in process improvement initiatives
- Deliver as per defined KPI's for the role - Maintain Quality and Turnaround standards
- People Management - Staff mentorship, schedule adherence and addressing staff grievance
- Strong Operations management skills to deliver to internal and external process requirement
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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