Team Lead

Will act as the primary point of contact for enterprise and corporate customers.

Ensure smooth onboarding and implementation of IoT & telematics solutions across customer fleets.

Coordinate with deployment, support, and technical teams for timely issue resolution.

Conduct regular customer reviews, health checks, and performance discussions.

Monitor customer usage, adoption, and operational KPIs.

Handle escalations and ensure SLA adherence.

Identify upsell and cross-sell opportunities for additional telematics and IoT services.

Prepare customer reports, dashboards, and business insights.

Provide training and product guidance to customer stakeholders.

Maintain strong relationships with transport heads, operations teams, and decision-makers.

Gather customer feedback and coordinate with product teams for improvements.

Ensure high customer retention and satisfaction scores.

Required Skills & Qualifications

Bachelors degree in Engineering, IT, Electronics, Telecommunications, or related field.

6-10 years of experience in Customer Success, Key Account Management, or Operations in:

Fleet Telematics

GPS Tracking

Video Telematics

IoT Solutions

Mobility / SaaS Platforms

Strong understanding of:

GPS Tracking Systems

CAN Bus / Fuel Sensors / MDVR

Fleet Operations

Driver Monitoring Systems (DMS)

IoT Device Deployments

Excellent communication and stakeholder management skills.

Ability to manage multiple enterprise accounts simultaneously.

Good analytical and reporting capabilities.

Familiarity with CRM tools and ticketing platforms.

Willingness to travel for client meetings and deployments.

Preferred Skills

Experience handling enterprise fleet customers.

Knowledge of transport/logistics operations.

Exposure to AI-based telematics or video analytics solutions.

Understanding of vehicle diagnostics and telematics hardware.

Interested candidates share cv on khushboo.garg@binarysemanics.com

with Details -

Relevant exp-

CTC-

Expected-

Location-

Number of people handled in team-

Exp as a Team Lead -

Regards,

Khushboo