Key Responsibilities

Lead, coach and mentor a team of Customer Support Executives.

Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.

Conduct huddles, feedback sessions and performance reviews.

Handle customer escalations and ensure timely resolution.

Prepare daily/weekly MIS reports.

Coordinate with QA, Training, HR and Operations.

Build a positive, high-performance team culture. Eligibility

Minimum 1 year of on-paper Team Leader experience (Mandatory).

International BPO / International Voice background.

Graduation is Mandatory.

Excellent communication and people management skills.

Immediate joiners preferred.

Team Lead