System Engineer

We are looking for a highly skilled and experienced Network Engineer to manage, operate, and support our enterprise network infrastructure. The ideal candidate will have deep hands-on experience in firewalls, switching, wireless technologies, and network security, with strong expertise in troubleshooting, configuration, and operations.

Key Responsibilities

• Design, configure, implement, and support enterprise network infrastructure including firewalls, switches, wireless, and cloud security platforms.
• Manage and troubleshoot Palo Alto Firewalls (mandatory) policies, NAT, VPNs, security profiles, upgrades, and HA.
• Configure and support Cisco Nexus switches (mandatory) VLANs, VPC, routing, OS upgrades, and troubleshooting.
• Manage Cisco Meraki switches and access points (mandatory), including dashboard administration, monitoring, wireless optimization, fine-tuning, and architecture understanding.
• Support Zscaler Internet Access (ZIA) and ZTNA solutions, including policy configuration and user troubleshooting.
• Monitor network performance using standard network monitoring tools, proactively identifying and troubleshooting issues.
• Handle incidents, service requests, and changes through a ticketing system, ensuring adherence to SLAs and ITIL processes.
• Perform root cause analysis (RCA) for network issues and implement preventive actions.
• Work closely with internal teams, vendors, and service providers for issue resolution and continuous improvement.
• Participate in network upgrades, migrations, and new technology implementations.
• Maintain network documentation, SOPs, and diagrams.

Mandatory Skills & Qualifications

• Strong hands-on experience with Palo Alto Firewalls (mandatory).
• Extensive experience with Cisco Nexus switches (mandatory).
• Hands-on experience with Cisco Meraki switches and wireless access points (mandatory).
• Experience with Zscaler (ZIA) and ZTNA security solutions.
• Solid understanding of network monitoring tools (mandatory).
• Experience working with IT ticketing systems and operational processes (mandatory).
• Deep technical expertise in Firewalls, Switching, and Wireless technologies, including configuration and advanced troubleshooting.
• Strong understanding of TCP/IP, LAN/WAN, routing, switching, and network security concepts.

Good to Have

• Knowledge of Zscaler Digital Experience (ZDX).
• Exposure to cloud networking (AWS / Azure / GCP).
• Relevant certifications such as CCNP, PCNSE, Meraki, Security certifications, etc.

Behavioral & Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong communication and documentation skills.
• Ability to work independently in a fast-paced environment.
• Strong ownership mindset with customer-centric and operational focus.
• Strong documentation creation ability.

Location - Bangalore