Support Full Stack Engineer

As a Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.

Responsibilities:

o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.

o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.

o Maintain accurate, real-time incident timelines and post-incident documentation.

o Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.

o Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.

o Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.

o Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.

o Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.

o Facilitate postmortems and continuous improvement actions.

o Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.

o Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.

o Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).

o Recommend monitoring gaps to improve observability

Mandatory Skills Description:

Bachelor's degree in computer science/information technology or related field

GraphQL (server + client)

5+ years of experience in support of web applications, Advanced .NET Core API design.

3+ years of experience in supporting JavaScript with React v18+ with modern patterns or equivalent experience

Software packaging and software release management using GitHub

Effective Communication (verbal + written)

Excel at triage or analysis of situations for production support

Nice-to-Have Skills Description:

HTML, JavaScript, CSS

Git/GitHub Code Repositories

Datadog / Grafana (observability)

Docker / Kubernetes basics

Distributed system architecture

GitHub Actions / Advanced CI/CD

Languages:

English: C1 Advanced