Support Engineer 2 – Azure, Disaster Recovery, Python, Servicenow workflows, REST APIs, SQL & JSON

Scope

• We are seeking a skilled DevOps Automation Engineer with hands-on experience in automation platforms such as Ansible AWX and iAutomate, along with ServiceNow integration expertise. The ideal candidate will design, develop, and manage automation workflows across infrastructure and cloud environments, ensuring efficiency, reliability, and scalability.

What you’ll do:

• Design and implement automation solutions for disaster recovery (DR), database refresh processes, and incident management

• Develop and manage Ansible AWX playbooks, workflows, and job templates

• Integrate systems and tools using REST APIs and JSON-based data exchange

• Automate and streamline ServiceNow workflows, including Incident (INC), Service Request (SR), and Change Request (CR) processes

• Develop scripts using Python or Shell to support automation and orchestration

• Monitor automation jobs, analyze failures, and perform troubleshooting to ensure system stability

What we are looking for: 

• Hands-on experience with Ansible AWX and RBA tools such as iAutomate
• Strong working knowledge of ServiceNow platform and workflows
• Proficiency in REST APIs and JSON
• Experience in Python or Shell scripting
• Basic understanding of SQL
• Familiarity with cloud platforms (preferably Azure) and disaster recovery concepts

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.