Student Success Executive

Role: Success Coach

About NIAT (NxtWave Innovation of Advanced Technologies)

NIAT is NxtWaves flagship 4 Years, on-campus program for Computer Science Education. It is designed to offer one of Indias most advanced industry-aligned curricula. Situated in the heart of Hyderabad's Tech landscape.

NIATs new-age campus is surrounded by global giants like Google, Microsoft, Apple, Infosys, TCS and many more providing students with unparalleled exposure to the world of technology.

At NIAT, world-class software engineers are the mentors who work hand-in-hand with students, ensuring they graduate as industry-ready professionals. With a curriculum that seamlessly integrates real-world tech requirements, NIAT prepares students to thrive in an ever-evolving tech world.

NIATs 2024-2028 admissions cycle was a massive success, with all seats filling up rapidly with a long waitlist for admissions, further solidifying NIATs reputation as the premier destination for aspiring tech leaders.

Know more about NxtWave: https://www.ccbp.in

Know more about NIAT: https://www.niatindia.com/

Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle

Why Join NIAT?

• Be a part of a revolutionary educational institution shaping Indias future tech leaders.
• Work in a dynamic environment surrounded by top-tier mentors and industry professionals.
• Opportunity for career growth and professional development in a fast-paced ecosystem.

If you're passionate about mentoring and shaping student success,

This is your opportunity to make an impact!

Apply now and be a part of the NxtWave revolution!

Key Responsibilities

Student & Parent Engagement

• Guide and support students in their learning journey through regular interactions.
• Address student and parent queries, ensuring timely resolutions and follow-ups.
• Maintain accurate records of interactions and progress in CRM systems.

Supporting Students & Daily Operations

• Facilitate exams, campus activities, and admin tasks for smooth operations.
• Act as a bridge between students and internal teams for effective communication.

Keeping Students Engaged & Supported

• Encourage student participation in activities and celebrate achievements.
• Identify students needing extra support and escalate as needed.

Ensuring Quality & Continuous Improvement

• Manage student support tickets and ensure timely query resolution.
• Track student engagement, collect feedback, and improve overall satisfaction.

Cross-Functional Collaboration

• Assist in CRM management, data tracking, and process enhancements.
• Work closely with internal teams to implement and test new initiatives.

Note:-This job description outlines the core responsibilities of the Success Coach (Full-Time) role at NxtWave. Additional duties may be assigned as required to meet the organization's evolving needs.

Must-Have Skills

• Good Communication Skills: Proficiency in English and at least one regional language (Telugu/ Tamil/ Kannada/Marathi/ Hindi).
• Public Speaking Skills: Ability to confidently address and engage a large audience.
• Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms.

Additional Qualities:

• Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry.
• Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills.
• Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments.

Location: Nxtwave office spaces in Hyderabad (Work from Office)

Nxtwave office spaces PAN India for other languages.

Working Days: 6 days a week ( Monday-Saturday)

Work Timings: 8:00 AM - 5:00 PM (Differs as per college timings)