Store Manager

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.

Store Operations & Audit / Compliance:

Adherence of Store Operations in line with pre-defined SOPs

Ensure that the look and feel of the store is as per guidelines/standards

Track efficient Cash handling; prevent shoplifting / ensure safety and security

Visual merchandising as per plan / guidelines

Inventory and stock management to prevent stock-outs or excess Inventory

KPI reporting as per guidelines and on-time

Strategic Roll outs:

Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)

Manage closure of current store during refit & conversion

Profitability:

To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell

To ensure required MIS & tracking at CRO levels

Manage Store expenses are as per plan

Provide suggestions /feedback to improve store productivity

People Development / Team Management:

To ensure daily roistering & briefing to outsourced store staff

Ensure that attrition issues (planned & unplanned) are escalated for timely resolution

Ensure motivation & development of outsourced store staff

Customer Experience:

Ensure adherence to CE guidelines

Manage staff allocation based on demand at point in time

Personally step in to handle demanding customers

Provide suggestions for improvements in CE