Staffing Manager – US Staffing (India)

Essential Duties and Responsibilities

• Lead end-to-end staffing delivery for U.S. clients across Contract, Contract-to-Hire, and Direct Hire requirements
• Drive SLA-based performance by ensuring quality submissions, quick turnaround time, and consistent closures
• Monitor and manage daily recruiter activities including sourcing, screening, submissions, interviews, and placements
• Prioritize requirements and allocate resources effectively across key accounts to maximize delivery outcomes
• Ensure high-quality candidate screening, technical validation, and process compliance
• Track and improve key delivery metrics such as submission ratios, interview-to-hire ratios, and recruiter productivity
• Provide continuous coaching, mentoring, and performance feedback to recruiters and team leads
• Resolve client escalations, delivery challenges, and bottlenecks with proactive and solution-oriented approaches
• Collaborate with sales and account managers to align delivery strategies with client expectations and business goals
• Contribute to delivery planning, pipeline building, and proactive talent mapping for critical and recurring roles
• Oversee complete night shift floor operations to ensure smooth functioning of delivery teams
• Monitor employee attendance, punctuality, and adherence to shift discipline and organizational policies
• Maintain high levels of employee engagement, productivity, and morale during night operations
• Act as the primary escalation point for employee concerns, operational issues, and shift-related challenges
• Coordinate with HR, Admin, IT, and leadership to ensure uninterrupted operations and optimal utilization of resources

Desired Candidate Profil

• e612+ years of experience in U.S. Staffing Delivery / Recruitment Operations, with at least 3+ years in a managerial leadership rol
• eStrong experience managing large night-shift recruitment / staffing team
• sProven floor operations leadership experience in staffing or delivery environment
• sDeep understanding of U.S. staffing processes, recruitment lifecycle, and delivery metric
• sStrong leadership, conflict resolution, and people management skill
• sExcellent communication, reporting, and stakeholder management capabilitie
• sHigh operational discipline with ability to manage in fast-paced environment