Sr Technical Lead-Citrix

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About the Job – We are looking for Citrix LEAD engineer.
Educational Background – Any Graduate.
Experience- 8 + years.
Location-Pune/Bangalore/Noida/Mumbai/Chennai/Hyderabad.

Key Responsibilities
Citrix Platform Administration
•    Administer and support Citrix Virtual Apps and Desktops (CVAD) / Citrix DaaS environments 
•    Manage Delivery Controllers, VDAs, Delivery Groups, Machine Catalogs, and Citrix policies 
•    Support Citrix StoreFront and Workspace configurations 
•    Manage and troubleshoot Citrix NetScaler / ADC environments 
•    Support secure remote access and authentication integrations 
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Azure Infrastructure Support
•    Support Azure-hosted Citrix infrastructure 
•    Troubleshoot VM, networking, storage, and performance-related issues 
•    Support FSLogix profile storage and session management 
•    Collaborate with infrastructure and cloud teams on platform stability and optimization 
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Incident & Problem Management
•    Perform L2/L3 troubleshooting for Citrix platform issues 
•    Resolve incidents related to application delivery, user sessions, and infrastructure 
•    Participate in major incident management activities 
•    Perform root cause analysis and implement corrective actions 
•    Maintain operational documentation and knowledge articles 
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Monitoring & Performance Management
•    Monitor platform health, capacity, and performance 
•    Troubleshoot session latency and user experience issues 
•    Analyze trends and recommend performance improvements 
•    Support enterprise monitoring and alerting platforms 
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Patch Management & DR
•    Perform Citrix and Windows patching activities 
•    Participate in disaster recovery planning and testing 
•    Support failover and recovery validation activities 
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Application Delivery & Packaging
•    Support application publishing and delivery 
•    Troubleshoot packaged applications delivered through Citrix 
•    Work with packaging technologies including: 
o    Chocolatey 
o    Microsoft Intune 
o    Citrix application packaging technologies