Technical & Behavioral Competencies

Mandatory:

At least 5 years in a Firewall environment is mandatory

Firewall rules implementation

Firewall policy optimization

Incident resolution experience

Palo Alto or Fortinet experience

Experience with Service Now (IT Service Management module)

MS Excel (Automatic reporting: VBA, Python)

Specific Qualifications:

Proven experience in Firewall, IPS/IDS, Cloud micro-segmentation

Ability to follow existing projects, incident and change management processes

Ability to translate technical issues into non-technical explanations

Good understanding of risk awareness

Consciousness about the continuity of services

Ability to work in an Agile environment

Ability to learn fast and adopt new technologies / tools

Quick self-starter and autonomous

You have a good team spirit and share your knowledge and experience with other members

of the team

Client-oriented

Self-motivated, perseverant and open to gradually undertake additional responsibility

Committed, proactive and result oriented

Good analytical and synthesis skills, with high attention to detail

Very good communication skills

Able to work in a dynamic and multi-cultural environment

You are flexible to make extra effort in peak periods and open to provide support outside of Business hours (On calls)

Referential (Required knowledge, skills and abilities)

Transversal Skills:

Ability to develop and adapt to a process

Ability to understand, explain and support change

Ability to anticipate business and strategic evolution

Client focused

Analytical ability

Ability to manage a project

Behavioral Skills:

Communication skills

Ability to collaborate/Teamwork, but also work autonomously

Organizational Skills

Client oriented

Education Level: Bachelors degree or equivalent

Sr. Support Analyst (Firewall)