Sr. Support Analyst (Firewall)
SII Group India
0 - 3 years
Chennai
Posted: 07/05/2026
Job Description
Technical & Behavioral Competencies
Mandatory:
At least 5 years in a Firewall environment is mandatory
Firewall rules implementation
Firewall policy optimization
Incident resolution experience
Palo Alto or Fortinet experience
Experience with Service Now (IT Service Management module)
MS Excel (Automatic reporting: VBA, Python)
Specific Qualifications:
Proven experience in Firewall, IPS/IDS, Cloud micro-segmentation
Ability to follow existing projects, incident and change management processes
Ability to translate technical issues into non-technical explanations
Good understanding of risk awareness
Consciousness about the continuity of services
Ability to work in an Agile environment
Ability to learn fast and adopt new technologies / tools
Quick self-starter and autonomous
You have a good team spirit and share your knowledge and experience with other members
of the team
Client-oriented
Self-motivated, perseverant and open to gradually undertake additional responsibility
Committed, proactive and result oriented
Good analytical and synthesis skills, with high attention to detail
Very good communication skills
Able to work in a dynamic and multi-cultural environment
You are flexible to make extra effort in peak periods and open to provide support outside of Business hours (On calls)
Referential (Required knowledge, skills and abilities)
Transversal Skills:
Ability to develop and adapt to a process
Ability to understand, explain and support change
Ability to anticipate business and strategic evolution
Client focused
Analytical ability
Ability to manage a project
Behavioral Skills:
Communication skills
Ability to collaborate/Teamwork, but also work autonomously
Organizational Skills
Client oriented
Education Level: Bachelors degree or equivalent
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